Ss2 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how ss2 collects, uses, stores, and protects the personal information of Malaysian users who access our platform.
Effective date: 1 January 2026. Continued use of the ss2 platform following any amendments constitutes your acceptance of the updated terms.
Information We Collect from Users
When you register and use the ss2 platform, we collect several categories of information to keep the platform running smoothly and to ensure a safe experience for all users in Malaysia.
Account Information
Includes username, encrypted password, email address, phone number, date of birth, and identity information submitted during the identity verification (KYC) process.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, and time zone. This data is used to diagnose technical issues and improve platform performance across a range of mobile devices.
Payment Information
All transactions are processed in Malaysian Ringgit (RM / MYR). We maintain records of deposit and withdrawal transactions, payment methods used (FPX, e-wallet), and processing status. Full card numbers or bank account details are never stored on our servers — they are handled by licensed payment providers.
Usage Data
Includes betting records, games played, session duration, and interactions with the platform interface. This data helps us understand usage patterns and deliver a more personalised experience.
- Identity & account information
- Device & browser data
- Transaction records (MYR)
- Platform usage data
- Cookies & session tracking
How We Use Your Information
Ss2 uses the information we collect for clearly defined and limited purposes. We do not sell or disclose your personal data to third parties for marketing purposes without your consent.
The primary purposes for which we use your data include:
- Verifying your identity during registration and login.
- Processing deposits, withdrawals, and financial transactions in MYR.
- Providing effective customer support when needed.
- Sending important account notifications such as transaction confirmations and security alerts.
- Complying with legal requirements and regulations applicable to the platform's operations.
- Detecting and preventing fraud, multi-account abuse, and other suspicious activity.
We also use aggregated usage data (with no individual identification) to:
- Improving platform performance and stability, particularly on mobile devices.
- Developing new features tailored to the needs of Malaysian users.
- Analysing usage trends to improve the overall experience.
Should we wish to use your information for any purpose beyond what is stated here, we will seek your explicit consent beforehand.
Data Storage, Security & Information Sharing
Security & Storage
Your personal information is stored on servers protected with SSL encryption and strict access controls. Passwords are stored in encrypted form using robust hashing algorithms — we do not store passwords in plain text.
Financial transaction data is archived for the period required by legal compliance obligations. Once the retention period expires, data that is no longer needed will be securely deleted.
Ss2 applies appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or destruction. That said, no system can be guaranteed 100% secure — you are also responsible for keeping your own device and password safe.
Sharing with Third Parties
Ss2 does not sell users' personal information. We only share data with third parties in the following circumstances:
- Payment Providers: To process deposits and withdrawals in MYR via FPX or approved e-wallets.
- Game Providers: Third-party game providers may receive session data required for game operation, without any personally identifiable information.
- Legal Requirements: We may disclose information to the relevant authorities when required to do so under applicable Malaysian law.
All third-party providers working with ss2 are required to comply with appropriate data protection standards.
User Rights & How to Contact Us
As an ss2 user, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise these rights:
- Right to Access: You may request a copy of the personal information we hold about you at any time by contacting our support team.
- Right to Rectification: If any of your information is inaccurate or outdated, you have the right to request a correction. Basic details such as phone number and email can be updated directly in your account settings.
- Right to Erasure: You may request deletion of your personal data by closing your account. However, certain financial records may need to be retained for a specified period to comply with legal requirements.
- Right to Restrict Processing: In certain circumstances, you may request that we pause processing your data while a dispute is being resolved.
Amendments to This Policy
Ss2 reserves the right to amend this privacy policy from time to time. Any material changes will be communicated via platform notifications or your registered email. We encourage you to review this page periodically.
For any privacy-related enquiries or to exercise your rights, contact us at: [email protected]
- Right to access personal information
- Right to correct inaccurate data
- Right to account & data deletion
- Right to restrict processing
For privacy enquiries or account assistance, our team is available 24 hours a day.
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